FAQ

Keta coordinates access to licensed ketamine-assisted care in the New York metropolitan area—scheduling handoffs, secure tools, and optional bounded AI. We are not a substitute for your clinician and we do not provide emergency services.

No. Eligibility, dosing, and medical decisions belong to licensed partner clinicians and sites. Keta helps you take the next administrative and educational steps—not replace professional judgment.

Public clinic listings are not live yet. Take the candidate quiz or request a callback and we will match you to a licensed NY-area clinician. You can also call the access line during weekday hours. For questions, use Contact.

No. The companion is designed for general preparation, reflection, and education inside strict boundaries. It does not diagnose, dose, or handle crises. If you are in danger or crisis, call or text 988 (US) or your local emergency number.

We follow minimum-necessary practices for coordination data. Read our Privacy Policy for categories of information, cookies, and security. Where we operate as or on behalf of a HIPAA covered entity, our HIPAA notice describes your rights.

The public clinical access line is 1-888-666-KETA. Monday – Friday: 9:00 AM – 7:00 PM ET. We pick up when we can. Otherwise we call back within 2 hours during weekday hours. This line is not staffed 24/7 and is not for emergencies. In the US, call or text 988.

Monday – Friday: 9:00 AM – 7:00 PM ET. Saturday – Sunday: messages answered the next business morning. Forms submitted after 6pm ET are answered the next morning.